pj77's Privacy Policy

1. Introduction

pj77 is a trusted online gaming platform operating for users in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") explains how pj77 ("we", "us", "Platform") manages your personal data.

This Policy applies to all pj77 services, websites, and applications. By using our Platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our Platform and contact us.

2. Information We Collect

pj77 collects information about you through various means. We only collect information that is necessary to provide our services.

2.1 Information You Provide

When you register on our Platform or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID number (for identity verification)
• Payment method details (bKash, Nagad, or Rocket account number)
• Residential address
• Messages and attachments submitted during support requests

2.2 Automatically Collected Information

When you use our website or app, certain information is automatically collected through technical means:

• IP address and device identifiers
• Browser type, operating system, and device type
• Login time and date (Bangladesh Standard Time, UTC+6)
• Pages visited, click patterns, and browsing behaviour
• Referring website address
• Login and logout records

2.3 Transaction Information

When you make a deposit or withdrawal on our Platform, the details of the relevant transaction are recorded. This includes the amount, time, method (bKash, Nagad, or Rocket), and transaction status. This information is essential for financial security and fraud prevention.

3. How We Use Your Information

pj77 uses your information for lawful and clearly defined purposes. We never use your information unnecessarily.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
• Identity Verification: To prevent fraud and unauthorised access.
• Financial Security: To keep deposit and withdrawal processes secure and to detect suspicious activity.
• Customer Support: To respond to your complaints and requests.
• Communications: To send important updates, policy changes, and security notifications.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Obligations: To comply with applicable laws and regulations.

4. Data Storage & Security

pj77 uses industry-standard technology to protect your data. All data transfers on our platform are secured with SSL (Secure Socket Layer) encryption. Our server infrastructure is continuously monitored.

4.1 Security Measures

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords and sensitive information stored as hashed values in the database
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems to prevent unauthorised access
• Minimum necessary data access policy for staff

5. Sharing Information with Third Parties

pj77 never sells or rents your personal information. However, limited information may be shared with certain trusted third parties in order to provide our services.

5.1 Approved Third Parties

• Payment Processors: Minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket.
• Service Providers: Organisations that assist in operating our technology infrastructure, who work under strict confidentiality agreements.
• Fraud Prevention: Specialised services used to detect fraudulent activity.

5.2 Legal Requirements

We may be legally required to disclose information in the following circumstances:

• In compliance with a court or judicial authority order
• In response to a legitimate request from a government agency or law enforcement authority
• When necessary to protect national security or the public interest

In any circumstance, we will only disclose the minimum necessary information and will notify you in advance where possible.

6. Cookies & Tracking Technologies

pj77 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and the basic functionality of the Platform. Without these, the service will not work.
• Functional Cookies: Used to remember your preferences, language settings, and account preferences.
• Analytics Cookies: Collect anonymous statistics to understand Platform usage. No personal information is included.

6.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some Platform features to stop working.

7. Your Rights

As the owner of your account on pj77, you have certain important rights over your own information.

7.1 Right to Access

You can find out what information we hold about you. Contact us and we will respond within 30 days.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or via our support team.

7.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations, financial transaction records, or ongoing disputes.

7.4 Right to Data Portability

You can request your personal information in a structured, machine-readable format.

7.5 Right to Object to Processing

You can object to the processing of your information for marketing communications or profiling. We will not refuse such a request without acceptable grounds.

8. Protection of Minors

pj77 strictly operates for users aged 21 and above only. We do not knowingly collect information from any minor.

Age verification is a mandatory step at registration. If a person registers using false information, their account will be immediately closed and all associated data will be deleted. If you believe a minor is using our Platform, please notify us immediately.

9. Data Retention

pj77 retains your information only for as long as it is necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active and for the legally required period after it is closed.
• Transaction Records: For the period required under financial regulations.
• Support Records: For the applicable period from the date a complaint is resolved.
• Log Data: Up to 12 months for security analysis.

After the defined period, information is securely deleted or anonymised.

10. Policy Updates

pj77 reserves the right to update this Privacy Policy from time to time. This Policy may change due to changes in our services, the addition of new technologies, or legal requirements.

If significant changes are made, we will send a notification to your registered email and note the update date on this page. Continued use of the Platform after any changes means you are considered to have agreed to the updated Policy.

If you have any questions about a change, please contact our support team.

11. Contact

If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact us. The pj77 support team is available 24 hours a day, 7 days a week.